“I truly cannot speak highly enough of Sara as a Manager, as a Mentor, and as a person. When she was my manager, she always began our meetings with the question, “What can I do for you?" Not only an excellent leader in her individual support for her direct reports, Sara also invigorated our team with new processes and software to make our daily tasks and meetings more efficient, productive, and transparent. She taught me through firsthand experience what leadership should look like.”

— Nora, direct report

“Our longest-tenured employee, Sara’s been with us since a few months after CB launched in 2013. For our most loyal customers, Sara IS Cotton Bureau. Customer service is a massive part of our brand, and it’s because no one cares more about the customer experience than Sara. She takes it personally when a customer has a bad experience, and goes WAY above and beyond to make sure that happens as infrequently as possible. She also ran our warehouse for many years.”

— Jay, former boss

"I've known Sara for years, and have had the pleasure of working with her for several of those years. If you're looking for a team member who is thoughtful, dedicated, does the right thing, and who truly cares about the customer first, hire her. Sara has 20 years of experience in the Customer Service field and any company would be lucky to have her.”

— Michelle, peer co-worker

"Sara is a detail-oriented manager who watches everything from maintaining employees to never losing sight of the strategic objective of the company. She has great human resource capabilities.”

— Carole, direct report

"I didn’t know real customer care until I worked with Sara. She’s the best by a mile. If you or your team are in need of someone who relentlessly advocates for the customer and genuinely cares about their experience, you’re in luck.”

— Kyle, peer co-worker

“Sara is one of the hardest working customer service masters on the planet and any company would be lucky to have her.”

— Caitlin, peer co-worker